Refund policy
# AUCTION NEMESIS – RETURN & REFUND POLICY
*Last Updated: June 15, 2026*
Thank you for bidding with Auction Nemesis. Because our platform specializes in high-volume estate liquidations, asset recycling, and warehouse cleanouts, we operate under strict industrial asset management rules. Please review our refund and return policies below before placing a bid.
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### 1. STRICT NO RETURNS, NO REFUNDS, & NO EXCHANGES
All sales are final. Every auction lot is sold **"AS-IS, WHERE-IS," and WITH ALL FAULTS**.
Once the auction countdown clock expires and a lot is won, the transaction constitutes a legally binding contract. Auction Nemesis does not accept returns, offer refunds, or permit item exchanges under any circumstances.
* **Bid Retractions:** Bids cannot be edited, canceled, or retracted once submitted to our server.
* **Buyer's Remorse:** Refunds will not be issued due to a change of mind, buyer's remorse, or if you accidentally bid on the wrong lot.
* **Size & Fit:** It is the bidder's responsibility to verify dimensions, model numbers, and compatibility before bidding.
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### 2. CONDITION DISCLOSURE & IMAGES
All written descriptions, working statuses (e.g., "powers on," "tested"), and photographs are provided strictly as a baseline courtesy guide to help you assess an item. They are not legal guarantees or warranties of merchantability, structural safety, or fitness for a particular purpose.
Items may have inherent, unlisted minor blemishes, wear, or missing components due to their liquidation nature. It is the bidder’s sole responsibility to closely examine all provided asset gallery photos prior to placing a bid.
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### 3. REFUNDS REGARDING ABANDONED GOODS
As outlined in our mandatory warehouse removal rules, all items must be picked up during the designated Friday or Saturday window following the auction close.
If you fail to pick up your won items within forty-eight (48) hours of the auction close, or if you fail to pay a secondary post-sale shipping invoice within seven (7) calendar days, your items will be declared permanently **abandoned**.
* **No Restitution:** Abandoned lots are immediately forfeited back to Auction Nemesis management so we can clear warehouse floor space.
* **Payment Retention:** **No refunds or credits will be issued for abandoned items.** Auction Nemesis retains 100% of the initial automatic payment capture to cover administrative overhead, cataloging labor, and restocking logistics.
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### 4. CONTACT US
If you have a specific question about an item's condition or a billing discrepancy on your automatic payment receipt, please reach out to our management team before the auction event concludes:
* **Management Contact:** Ken Corbin
* **Phone Support:** 330-546-2541
* **Email Support:** auctionnemesis1996@gmail.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at auctionnemesis1996@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at auctionnemesis1996@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at auctionnemesis1996@gmail.com.